Our Fundraising Promise

Children pose for photos in Sierra Leone during Ebola deployment
  • We spend donations so they have the most greatest impact for our patients.
  • We value every gift, large and small, and we will always put your gift to work as quickly as we can.
  • We will always thank you for your support, and send you communications that update you on the impact of your gift.
  • Your support helps people all over the world. We’ll share stories of our work and be honest about the challenges we face.
  • We’ll never sell your data.
  • We’ll make it clear and easy for you to choose how you hear from us. If you ask us not to contact you we won’t, unless it’s a legal requirement.
  • Our staff, suppliers and volunteers will adhere to the Institute of Fundraising’s policy on vulnerable people.
  • To help us be efficient we will sometimes work with external suppliers to contact you. We’ll train, monitor and regulate our external suppliers to meet our standards.
  • We will not make cold telephone calls to members of the general public.
  • If we get things wrong, we’ll be upfront about our mistakes, apologise and fix them. We take complaints seriously, and they can be directed to enquiries@uk-med.org. You will be contacted to let you know the next steps of your fundraising complaint, which will be reviewed by the charity’s Senior Management Team.
  • We are registered with the Fundraising Regulator and are committed to abiding by the Code of Fundraising Practice.
  • If you would like to chat to us please call Holly Smith our Head of Fundraising and Communications on 0161 275 8476 or email her on holly.smith@uk-med.org .