#1 We spend donations so they have the most greatest impact for our patients.
#2 We value every gift, large and small, and we will always put your gift to work as quickly as we can.
#3 We will always thank you for your support, and send you communications that update you on the impact of your gift.
#4 Your support helps people all over the world. We’ll share stories of our work and be honest about the challenges we face.
#5 We’ll never sell your data.
#6 We’ll make it clear and easy for you to choose how you hear from us. If you ask us not to contact you we won’t, unless it’s a legal requirement.
#7 Our staff, suppliers and volunteers will adhere to the Institute of Fundraising’s policy on vulnerable people.
#8 To help us be efficient we will sometimes work with external suppliers to contact you. We’ll train, monitor and regulate our external suppliers to meet our standards.
#9 We will not make cold telephone calls to members of the general public.
#10 If we get things wrong, we’ll be upfront about our mistakes, apologise and fix them. We take complaints seriously, and they can be directed to firstname.lastname@example.org. You will be contacted to let you know the next steps of your fundraising complaint, which will be reviewed by the charity’s Senior Management Team.
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